We realize that shopping online takes an element of trust. In keeping, we offer the following information to you.
We accept credit cards and debit card payments through Pay Pal secure payment gate way where we have been verified merchants in good standing for over 10 years. W2 Apothecary is a subsidiary of Tekcetic Designs, LLC and the charge on your credit card statement will say W2TEKCETICD
Due to the intimate nature of our products and to FDA regulations, we regret that we can not accept or process returns. We pack each order carefully and have a redundant order checking system in place to ensure that the products shipped are the correct ones. However, in the event that there is a problem with your order, such as damage during shipping, please contact us immediately and we will rectify the matter as soon as possible.
Your order is processed as soon as we receive it and shipped out as quickly as possible. Product is batched fresh upon order so keep in mind that some items may need time to dry, cure or set. Generally orders are shipped is within 3- 5 business days. In cases of very large, heavily customized or specialized orders where there might be a delay in the usual processing time, we will notify the customer upon receipt of order.
We do not ship Internationally but we do ship USPS or Priority mail anywhere within the United States. Because our products are of such variable weight, postage is automatically calculated at a flat rate of $6.00 up to the first $10.00 of purchase.
Our goal is repeat customers and to that end, we work to ensure that each one is satisfied and has a pleasant, stress free shopping experience with us. If you have Any questions or concerns feel free to Contact Us.